Terms and Conditions
Cancellation Policy:
Happy and Healthy with Anna AND Align Health Therapies Pty Ltd Last updated: 14 September 2025
1. Why We Have a Cancellation Policy
At Happy and Healthy with Anna I am committed to providing high-quality, personalised services. I dedicate time, resources and energy before and during each session.
When an appointment is booked, that time is reserved exclusively for you. Late cancellations or missed appointments not only impact my small business but also prevent other clients from accessing or making appointments. When this happens I am not remunerated for their time and lose the opportunity to fill that vacancy. Whilst I understand that unforeseen circumstances can arise that are not always within our control, it with the deepest respect that I must enforce this cancellation policy to protect myself and my small business. I am grateful for you and your understanding.
This cancellation policy is designed to:
● Respect the time of our practitioners and clients
● Ensure fair access to appointments for all clients
● Protect income security for our practitioners
● Support the sustainability of our clinic operations
● Encourage accountability and mutual respect
Definitions:
“Cancellation” - A cancellation refers to any appointment that is cancelled by the client.
“Late Cancellation” - means cancelling within the late cancellation time period of the scheduled appointment. Please note these may be different between services.
“No-Show” - A no-show occurs when a client fails to attend their appointment without any prior notice. This includes arriving too late to be seen or simply not arriving at all.
2. Terms
Rescheduling an appointment within the late cancellation time period does not waive the cancellation fee If the practitioner is able to fill the appointment slot, the cancellation fee still applies.
Appointment reminders are sent via SMS and email. These reminders are considered received upon delivery from our system. These reminders are a courtesy and it is the responsibility of the client to know their appointment details. Missing or not receiving them is not a valid reason for non-attendance.
We understand that unavoidable circumstances may arise. If you believe your situation warrants an exception, we are open to discussing it on a case-by-case basis. Any adjustment to the cancellation fee is at the discretion of the practitioner or practice manager.
3. Cancellation Fees
Kinesiology, Reiki & Yoga Nidra 1:1 services:
Cancellation within 4 days of the appointment incurs a fee of 25% of the service cost
(Rescheduling an appointment within the late cancellation time period does not waive the cancellation fee. If the practitioner is able to fill the appointment slot, the cancellation fee still applies).
Late Cancellation within 48 hours of the appointment incurs a full fee of the service cost. No show incurs a full fee of the service costs.
4. How to Cancel or Reschedule
To cancel or reschedule your appointment, please contact us via:
● Align Health Therapies Phone: (02) 4285 4817
● Email: info@alignhealththerapies.com.au
● SMS: Reply to SMS reminder or online via your booking link
Please note that cancellations need to be made during business hours Monday to Friday 9am to 5pm.
I appreciate your understanding and cooperation in helping us maintain a respectful environment.
Group Events, Training & Workshops:
More than 14 days cancellation notice: The non refundable deposit of 50% is forfeited with the balance made available for refund, transfer or credit to be used toward another group event, training or workshop only. Unless otherwise stated on the event page/booking link. (Cancellation policy is different for REIKI TRAININGS - PLEASE SEE RELEVANT PAGE OR CONTACT ANNA FOR CLARIFICATION)
Less than 14 days cancellation notice or no-show: No refund and no transfer or credit in any circumstances. Unless otherwise stated on the event page/booking link. (Cancellation policy is different for REIKI TRAININGS - PLEASE SEE RELEVANT PAGE OR CONTACT ANNA FOR CLARIFICATION)
Privacy Policy:
Happy and Healthy with Anna AND Align Health Therapies Pty Ltd Last updated: 5 September 2025
1. Commitment to Upholding Privacy
Align Health Therapies Pty Ltd (Company/We/Us), is committed to protecting personal information and handling it in accordance with the Privacy Act 1988.
2. What Personal Information is Collected
We may collect the following types of personal information:
● Identification details: name, date of birth, address, contact information.
● Health information: medical history, medications, allergies, adverse events, family
history, immunisation history, social history, risk factors, and other relevant clinical information.
● Administrative details: Medicare details, private health insurance details,
compensation scheme details, Department of Veterans Affairs (DVA) details and payment details.
● Other information: information provided via website, email, phone, SMS, social media, written or in person.
3. How Personal Information is Collected
We collect personal information in several ways, including:
● Directly from consultations, phone calls, emails, social media, SMS, or online bookings.
● Through the website booking system, forms or questionnaires (online or physical copies)
● From other healthcare providers including allied health professionals, diagnostic services (e.g., diagnostic imaging, pathology), general practitioners and specialist doctors.
● From guardians, medical proxies or other nominated responsible persons, if applicable.
● From Medicare, DVA, private health insurers, compensation scheme providers or other relevant agencies.
4. Purpose of Collection, Use, and Disclosure of Personal Information
The collection, use, and disclosure of personal information is used to:
● Provide safe, effective, and personalised healthcare services.
● Manage health records and treatment plans.
● Communicate with persons about their care.
● Business activities including to process payments, claims, and rebates.
● Conduct practice audits, accreditation, and staff training.
● Comply with legal and regulatory obligations.
● Respond to enquiries, feedback, or complaints.
5. When Personal Information May Be Shared
Personal information may be shared with third parties including:
● Other healthcare providers (with consent).
● Medicare, DVA, private health insurers, and other funding bodies.
● IT service providers, practice management software providers (including the service
provider ‘Cliniko’), and administrative contractors (bound by confidentiality
agreements).
● Accreditation agencies and regulatory authorities.
● Government agencies when required by law (e.g., mandatory reporting, court
orders).
● Compensation scheme providers including workers compensation or motor accident
schemes
6. Storage and Security Personal Information
Personal information may be stored in paper and/or electronic form. We take reasonable
steps to protect it from loss, misuse, unauthorised access, modification, or disclosure,
including:
● Secure physical storage for paper records.
● Password-protected electronic systems.
● Access restricted to authorised personnel only.
7. Accessing and Correcting Personal Information
Persons have the right to request access to their own personal information subject to any exceptions allowed by law.
Requests for corrections can be made if it is inaccurate, incomplete, or out of date. It is the responsibility of the person to ensure that the information collected is accurate and up to date.
The company may contact persons to update their details from time to time.
Requests for access to personal information including medical records need to be made in writing. An administrative fee may be charged for this service and response to the request will occur within a reasonable timeframe after the request is received.
Access or copies can be provided for part of all of the record.
The company may ask questions to the nature of the request in order to clarify the scope of the request.